Shipping Policy

Effective Date: 21 Aug 2024

Order Processing

At Supermodel, we aim to process your order within 24 hours, pending product availability and payment verification. Please note that once an order is confirmed, it cannot be changed or canceled. We encourage you to carefully review all order details before completing your purchase. Our warehouse operates from Kerala, India, and orders are processed on business days only, excluding weekends and public holidays.

An order confirmation email will be sent to you automatically after your purchase. If you do not receive this email within a few minutes, please check your spam or junk folder.

On rare occasions, high demand may result in a product becoming unavailable after your order is placed. In such cases, a refund will be issued to the original payment method used during checkout. Please allow 5-10 business days for the refund to be reflected in your account.

For security purposes, all orders undergo a review process and may be canceled at our discretion. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please be aware that shipping may take longer during peak periods, such as holiday seasons, promotional events, or special releases.

Pre-Order Policy

Pre-order items will be shipped as soon as they become available in our inventory. Payment for pre-orders is processed at the time of checkout. Please note that pre-orders cannot be canceled or modified once placed. If you have any questions regarding pre-orders, feel free to contact us at help@supermodelclo.com.

Shipping Methods

Domestic Shipping (India): We offer free standard shipping within India, with an estimated delivery time of 3-5 business days.

International Shipping: Supermodel proudly ships worldwide. Shipping fees and delivery times vary depending on your location. For specific inquiries regarding international shipping, please contact us at help@supermodelclo.com.

All international shipments are handled by trusted couriers such as DHL Express or Aramex. Shipping times are estimates and do not include the initial 24-hour processing period.

For an accurate estimate of any additional duties or taxes that may apply, we recommend contacting your local customs office or checking our checkout page for a detailed calculation.

Customer Support Hours

Our dedicated customer support team is here to assist you during the following hours:

Observed Holidays

Supermodel observes the following holidays, during which our customer service and shipping operations will be temporarily paused:

Shipping Delays

While we strive to deliver your orders as quickly as possible, there may be occasional delays due to factors beyond our control. These may include delays by our courier partners, unexpected logistical challenges, or adverse weather conditions. We appreciate your understanding and patience in such circumstances. Rest assured, we will do our best to keep you informed of any delays and ensure your order reaches you as soon as possible.

Lost Packages

Please note that once an item has been marked as delivered by the courier, Supermodel is not liable for any loss, damage, or theft. All shipping risks are transferred to the courier service upon dispatch. For any issues or further assistance, please reach out to us at help@supermodelclo.com.

Final Sale Items

During promotional periods, all sales are final, and no returns or exchanges will be accepted. Supermodel reserves the right to change, extend, or end promotions at any time without prior notice. Please note that we do not offer price adjustments on previous purchases if a product's price is reduced after your purchase.